The Disney+ streaming service will make you feel like a kid again with “That’s So Raven” and “Boy Meets World.”

Did Disney leave “Wreck-It Ralph” in charge? 

The launch of Walt Disney’s ambitious and highly anticipated new Disney+ streaming service on Tuesday is off to a bumpy start, tangled in a series of problems, from sign-on difficulties and error messages to screens that were left, um, frozen.

Perhaps Ralph did break the Internet.

Subscribers eager to check out the debut of “The Mandalorian,” the first “Star Wars” live-action TV series and one of the would-be crown jewels of the new service, may think so. They’re finding that a reliable streaming galaxy is, indeed, still far, far away.

And some Disney devotees hoping to consume classics films such as “Bambi,” “Fantasia” and “The Lion King” from the company’s rich vault – not to mention Marvel diehards who can’t get enough of “The Avengers” or “Iron Man” – are also left in the dark. 

Disney+ is experiencing launch problems. (Photo: Edward C. Baig)

There’s certainly been no shortage of interest in Disney+ ($6.99 monthly or $69.99 annually), Disney’s entry into the increasingly congested subscription-based streaming landscape that is already occupied by, among others, Netflix, Hulu, Amazon and most recently, Apple.

Disney’s pitch to a family-friendly audience is built around nearly 500 movies and 7,500 TV episodes, all that leverage iconic properties: the Disney studio itself, plus Pixar, Marvel, Star Wars and National Geographic.

But out of the gate, fans are frustrated.

Twitter user Brian Clackley (@TheClickClacker) tweeted, “Sure hope this turns out better than the mydisneyexperience app which is constantly down. With all that money @Disney should be able to produce tech that works right on day one.”

Another, Ben Lesh (@benlesh), tweeted: My @disneyplus experience so far is underwhelming. LOL. #DisneyPlus Some of it works. But not much. Black screens (no errors) for Marvel and Disney categories. Brand new Roku.”

Many USA TODAY staffers experienced similar growing pains checking out Disney+ on phones, tablets or set-top boxes. At least one, however, found the service streaming fine on a Roku Ultra and Apple TV 4K.

Rich Greenfield, a media/tech/telecom analyst for LightShed Partners, tweeted that he had a “great login experience” and the “streaming was flawless.”

The only problem? After watching the first episode of “The Mandalorian,” there was no Episode 2 to watch, Greenfield said. (The next episode arrives Friday and weekly after that.)

Disney released a statement acknowledging the problems: “The consumer demand for Disney+ has exceeded our highest expectations. While we are pleased by this incredible response, we are aware of the current user issues and are working to swiftly resolve them. We appreciate your patience.”

Disney has one of the best streaming companies on the planet, Disney Streaming Services, which grew out of its 2017 purchase of a controlling interest in BAMTech, which Major League Baseball launched in 2000 to run its websites and went on to run streaming services for HBO, WWE and other sports league.

But even that couldn’t lead to a magic carpet ride of a launch. “Clearly, they failed to anticipate demand,” said Michael Pachter, industry analyst with Wedbush Securities. “I would say they have till Sunday to get this fixed permanently.  Once they cross a week, people will give up on the service.”

How can the company make amends?

Twitter user Andy Shapiro tweeted one idea: “I think the only reasonable response Disney can give after #DisneyPlus fails on launch day is to provide all registered users free annual passes to Disneyland. Do the right thing, guys.”

Are you having trouble getting started with Disney+? Email: or tweet @edbaig

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